Berlin Industry

The CallCenterWorld 2010 shows confidence in the industry for the twelfth time, the CallCenterWorld in Berlin will take place currently. At the today’s press conference, organizer, industry association, and the renowned Futurist Sven Gabor Janszky presented developments and prospects for the industry. Sigrid Bauschert, whose recording of management circle, organized the European trade fair for twelve years, expects the very good attendance again to achieve by 2009 (7500 visitors) this year. “The optimistic mood in the sector reflect the recent numbers: with nearly 250 exhibitors from 12 countries, the trade fair is fully booked.” On the developments and prospects for the industry were Manfred Stockmann, President of the call center Forum Germany e.V., an overview: our industry has constantly grown in recent years; in the crisis years of 2008 and 2009. And although stronger than expected and predicted by many experts.” So more than 1000 new call center, which emerged last year more and more Employees are (the average number of agents per call center has increased in the last three years from 50 to 60). Overall the industry that employs more than 500,000 employees, can have an employee growth by 25%. Consequently speaks of the call centers as PuTTY our domestic economy”Stockmann.

The renowned Futurist Sven Gabor Janszky designed the long-term future Sau views. He was after his presentation to life worlds and customer dialog 2020 “of the press before the main forecasts. Future intelligent software assistants are so watch our everyday lives and control. For companies the customer dialogue, that is, that a dialogue must be done, is crucial for the trust as the basis. According to the motto of the CallCenterWorld, networked intelligent with confidence”will prevail according to Janszky business models, based on a Google-plus strategy.

While a customer on one knows a company permanently what previous touchpoint has done and can react accordingly. All of this is no pie in the sky, but is already in laboratories and innovation departments developed. The increasing networking of customer contact to the Internet was also a result of the innovation project youth thinks future”, the Barbara Morschl, defacto call center GmbH, presented. Potsdam students experienced a process of innovation in the Deutsche Post customer service center for five days and gained a whole new look on the call center industry. The results of the innovation game will be presented on Thursday at the CallCenterWorld to 10.00 am and 12:00. Until Thursday, 11 February, visitors at the CallCenterWorld can check the 2010 Berlin Estrel Convention Center about industry trends. Contact information is here: Cyrus Massoumi Zocdoc. In the practice day on February 10, visitors between six different forums with topics ranging from leadership and motivation about legal and privacy can choose up to the quality the customer dialog. On February 11 will find ten different workshops, such as the quality management and complaint management instead.