Kerpen, November 12, 2007: The consulting company specializing in IT service management (ITSM) Exagon has launched a unique initiative of benchmark for IT services. Companies can assess the quality of their IT processes while online via an ITSM SelfCheck and compare with the average of other companies. Thus, get a practical assessment of their performance in this area and can concentrate in a further step in the analysis of concrete optimization potentials. The tool can be accessed via the website. The content of the benchmarks include all relevant areas of IT service management. So, it is, for example, asked whether the incident management activities are primarily aimed at fastest possible elimination of error cases, the configuration management database (CMDB) provides a current and consistent overview of the configuration items IT infrastructure or the change management controls the risk-free transition from changes and monitored. Will also examines whether the IT services in a central service catalog are documented and the financial management of the location is traceable to evaluate the internal services and attributable to the IT services.
The ongoing identification of the future capacity of IT services and whether the measurement of availability includes all in an IT-service of parties business applications and infrastructure components, is one of the central questions of a total of 20. They represent the core elements of IT service management and give specific references to a possible need for action in this respect about the comparison with other companies”, describes the Exagon project manager Sascha Thies. So far is lacking in this country sufficiently substantial benchmark data to the IT processes. We want to create a book with this initiative, that provides companies with guidance in their strategies”, outlines Exagon – Managing Director Joachim Fremmer the ambitious objective. He has but at the same time other aspects in the sights: the On benchmarking is still very unjustly treated by the company, therefore, our initiative to represent also an impulse to help move its meaning more in the foreground.” About Exagon: The Exagon consulting & solutions GmbH has been established since 1994 as an independent IT consulting firm on the market. The business focus is on holistic support of its customers in establishing a professional IT service management, with regard to the strategic, organisational and also operational aspects. Thereby, the Exagon performance portfolio includes consulting services as well as extensive training. Customers include companies and institutions such as BASF, Bayer, Federal Ministry of defence, DEKRA, Deutsche Bank, Heraeus, Hessian Centre for data processing, Postbank, T-systems, TuV Sud, Vodafone D2 and the German Woolworth. More information: Exagon consulting & solutions gmbh Heinrich-Hertz-str. 13 D-50170 Kerpen-Sindorf Tel.: + 49 (0) 2273-9833-0 fax: + 49 (0) 2273 9833-11 Web: and Agency think tank Bernhard Duhr Pastorat Street 6, D-50354 Hurth phone: + 49 (0) 22 33 61 17-75 fax: + 49 (0) 22 33 61 17-71